Using forged notices and intimidatory tactics, cyber criminals impersonating officials from investigation agencies have duped victims of Rs 200 crore since 2024
So far this year, 70 digital arrest cases have been registered.REPRESENTATION PIC/ISTOCK
To tackle the ‘digital arrest’ menace, the Mumbai Police have launched a dedicated helpline service named Digital Rakshak, which seeks to protect citizens from threats by cyber criminals impersonating government officials.
The initiative was officially announced by DCP (Cyber) Datta Nalawade of the Mumbai Crime Branch, who explained that fraudsters often call unsuspecting individuals claiming to be officers from agencies such as the Central Bureau of Investigation (CBI), Enforcement Directorate (ED), Customs, Directorate of Revenue Intelligence (DRI), income tax or even state police departments, citing their “involvement”
in crimes like money laundering or drug trafficking. These criminals send forged FIRs, notices, and arrest warrants via WhatsApp and intimidate victims by saying they are under “digital arrest”—a term that has no legal standing in Indian law.
To combat this, citizens can reach out to the Digital Rakshak helpline via two mobile numbers—7715004444 and 7400086666. Those receiving suspicious calls or digital documents claiming legal action can immediately forward these documents via WhatsApp to the helpline. A dedicated team of two police personnel and one officer will verify the authenticity of the documents with the relevant government agencies and inform the caller if the notice is real or fake.
Speaking to mid-day, DCP Nalawade said, “If someone tells you that you are under ‘digital arrest’ or sends arrest warrants and FIRs on WhatsApp, do not believe them. Such arrests are not legally valid and are part of an elaborate scam.”
On-ground support
Senior Police Inspector (West Cyber) Dattaram Chavan told mid-day, “In many cases, victims become traumatised and deeply fearful after receiving such calls. Our team not only verifies the documents but also visits victims’ homes if needed to provide reassurance and protection.”
The Digital Rakshak unit is trained to intercept and act swiftly. “If a victim is coerced into sitting in one place or is told not to contact anyone—a common tactic by fraudsters pretending to conduct an arrest—our officers intervene before the victim can be defrauded,” Chavan added.
Alarming statistics
Highlighting the gravity of the issue, cyber cell revealed that in 2024, Mumbai reported 195 cases of digital arrest frauds resulting in a total financial loss of R137 crore. In the first quarter of 2025, 70 cases were registered with a staggering loss of Rs 76 crore. “Mumbai Police urges all citizens to remain vigilant and not fall prey to cyber criminals using fear tactics. The Digital Rakshak helpline is operational and ready to protect Mumbaikars from the growing menace of digital fraud,” he added.
What to do if you receive a suspicious call
. Do not panic or engage with the caller.
. Do not transfer any money or provide personal details.
. Immediately call or WhatsApp the Digital Rakshak helpline numbers: 7715004444 7400086666
Forward any notices, FIRs, or warrants you receive for verification.
If feeling unsafe, request an officer to visit your residence for assistance.
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