MHADA to make 15 crore documents public, initiative to reduce need for RTI applications: CEO Jaiswal

MHADA is also stepping up its digital transformation, MHADA CEO Sanjeev Jaiswal said. Representational Pic/File

The Maharashtra Housing and Area Development Authority (MHADA) will make around 15 crore official documents publicly accessible and the initiative will reduce need for Right To Information (RTI) applications, Sanjeev Jaiswal, Vice President and Chief Executive Officer (CEO) of state housing body said on Monday.

The announcement was made by Jaiswal during the launch of several citizen-friendly services at its headquarters in Bandra East area of Mumbai.

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Jaiswal inaugurated the Citizen Facilitation Centre (CFC), Visitor Management System (VMS), and Office Navigator, aimed at making MHADA more open, efficient, and easier for citizens to navigate, an official statement said.

"The initiative will reduce the need for RTI applications and make access to information simple and hassle-free," Jaiswal said.

He said that scanned documents would be uploaded within a week to MHADA's official website, although sensitive documents will remain protected.

MHADA is also stepping up its digital transformation.

"Being a public institution, MHADA committed to serving citizens more efficiently. The newly launched services aim to simplify public interactions. We are taking consistent steps to make MHADA more open and accessible," Jaiswal said.

He added, "Our goal is to simplify interactions and make information easily available to all citizens."

MHADA is also pushing forward its digital transformation agenda by promoting grievance redressal through online platforms, thus minimizing the need for physical visits.

To assist citizens without digital access, especially from rural areas, MHADA has appointed dedicated staff. Public grievance meetings, or Janata Darbars, have also been organized to address concerns directly.

MHADA engaged an external agency to gather feedback across departments, helping the organisation better align its services with public expectations.

Citizens can now file grievances online, reducing the need to visit offices. For those without digital access, especially from rural areas, dedicated staff will assist in person. Regular Janata Darbars (public grievance meetings) are being held to directly hear and resolve complaints.

To further improve its services, MHADA brought in an external agency to collect public feedback across departments.

The steps are part of a 100-day action plan guided by Chief Minister Devendra Fadnavis and Deputy Chief Minister and Housing Minister Eknath Shinde. The plan focuses on improving citizens' ease of living and making MHADA's website more user-friendly, an official statement said.

Jaiswal also provided updates on MHADA's housing projects.

He said that a key distribution ceremony will be held on May 15 for beneficiaries in Naigaon, Worli, and Ghodapdeo.

He further said that the eligibility of over 1 lakh mill workers under the Girni Kamgar scheme has been finalised.

Looking ahead, MHADA aims to deliver 6.5 lakh homes across the Mumbai Metropolitan Region, with a major focus on the EWS (Economically Weaker Section) to MIG (Middle Income Group) categories. Redevelopment projects are progressing in Motilal Nagar, GTB Nagar, Sindhi Society, and PMGP Jogeshwari, supported by 2.5 FSI regulations, the official statement said.

He said that seven cluster redevelopment projects are under development in Prabhadevi, South Mumbai. In the Konkan Board, 3,000 houses will be completed soon, and another 7,000 are already sold. A further 7,000 homes will be ready for sale in the next two years.

MHADA is also planning rental housing schemes for senior citizens, women, and students, along with the construction of 42,000 rehabilitation tenements.

Under Jaiswal's leadership, MHADA is taking strong steps to ensure transparent governance, better housing delivery, and improved public service across Maharashtra.