MHADA’s Mumbai Building Repairs and Reconstruction Board addresses 54 complaints on its first Janata Darbar Din

The initiative is part of MHADA’s 100-day action plan aimed at fast-tracking solutions for citizens, officials said. Representational Pic/File

The Mumbai Building Repairs and Reconstruction Board (MBRRB) of the Maharashtra Housing and Area Development Authority (MHADA) held its first Janata Darbar Din and addressed 54 complaints, an official statement said on Tuesday.

The initiative is part of MHADA's 100-day action plan aimed at fast-tracking solutions for citizens, it said.

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The event was organised at Bharatratna Gulzarilal Nanda Hall, MHADA Headquarters in Bandra (East), under the leadership of Milind Shambharkar, Chief Officer of the MBRRB.

Shambharkar directed officials to take swift action on the complaints and ensure all pending matters are resolved without delay.

Citizens raised concerns including the non-allotment of rehabilitation units to families living in transit camps for many years, non-receipt of rehabilitation units after redevelopment of cess properties, delays in obtaining occupancy certificates for redeveloped buildings affecting possession of units, and the urgent need for verification of documents for tenants and residents in cess properties undergoing redevelopment.

Shambharkar heard all the applications and instructed the concerned officers to take immediate and appropriate action to ensure that all complaints are resolved fairly and within the stipulated time.

The primary aim of the Janata Darbar was aimed to address the concerns of residents living in cessed buildings and transit camp tenements within Mumbai city and its suburbs in a timely manner.

The housing body had earlier encouraged residents to attend the event to present their grievances. I had appealed to residents to bring the relevant applications, documents, and representations to ensure efficient redressal of their concerns.

The official statement said that a 100-day action plan has been implemented across all government departments as per the directives of the Chief Minister Devendra Fadnavis and the Deputy Chief Minister and Housing Minister Eknath Shinde, aimed at strengthening citizen-centric governance. In line with these directives.

"Sanjeev Jaiswal, the Vice President and Chief Executive Officer, MHADA, has instructed all regional boards to hold Janata Darbar Din to address public grievances effectively," the official statement said.

It said that acting on these instructions, the Mumbai Building Repairs and Reconstruction Board conducted the Janata Darbar Din on Tuesday aimed at timely implementation of public welfare initiatives.